Grievance Policies

Grievance Policies

Grievance Redressal Policy

LegalDev Tax India Private Limited
Website: www.legaldev.in

1. Objective

This Grievance Redressal Policy is designed to ensure that all stakeholders — clients, employees, partners, and other parties — have a fair opportunity to raise concerns or complaints, and that such grievances are addressed promptly, transparently, and effectively.

2. Scope

This policy applies to all individuals who interact with LegalDev Tax India Private Limited, including but not limited to:

• Clients
• Employees
• Vendors and Partners
• General Public

3. Types of Grievances Covered

• Delays or non-delivery of services
• Unprofessional behavior or misconduct by staff
• Billing or payment issues
• Data privacy concerns
• Any violation of legal or ethical standards

4. Grievance Redressal Officer

For any concerns, you may directly contact our Grievance Officer:

Mr. Manish Bansal
Grievance Redressal Officer
Phone: +91 7217254101
Email: technical@legaldev.in
LegalDev Tax India Private Limited

5. Filing a Grievance

You can submit your grievance in any of the following ways:

• Email: technical@legaldev.in
• Phone: +91 7217254101
• Postal Mail: Head Office: 56, Vivek Vihar Colony, Ranipur More, Haridwar, Uttarakhand, India, 249407

Please include the following details for faster processing:

• Your full name and contact details
• Description of the grievance
• Supporting documents or evidence, if any
• Preferred mode of communication

6. Grievance Handling Process

• Acknowledgment: All grievances will be acknowledged within 2 business days.
• Investigation: A thorough review will be conducted within 7 working days.
• Resolution: A formal response and resolution will be provided within 15 working days.
• Escalation: If not satisfied, the grievance can be escalated to senior management for review.

7. Confidentiality and Non-Retaliation

All grievances will be handled confidentially. Retaliation against any individual for raising a grievance is strictly prohibited.